Terms of Service

1. The Service

Neuraflai provides a managed AI agent service that handles commercial conversations through WhatsApp Business API and other channels. The service includes configuration, operation, and continuous optimization of the agents, with no technical installation, configuration, or training required from the client.

2. Client Responsibilities

The client agrees to:

Provide access to their WhatsApp Business API account

Deliver the contact database to be worked on

Provide truthful information about their business, products, and services

Comply with WhatsApp and Meta acceptable use policies

Not use the service for illegal or unauthorized activities

The client declares they have the necessary rights to share the contact database and that these contacts were obtained in compliance with applicable data protection laws.

3. Intellectual Property

Neuraflai's proprietary software, algorithms, and technology are its exclusive property. The client's data, contacts, and business information are their exclusive property. Nothing in these terms transfers intellectual property rights between the parties.

4. Confidentiality

Both parties agree to maintain the confidentiality of information shared during the business relationship. Neuraflai will not disclose client data to third parties without express authorization, except as required by law.

5. Billing and Payments

The service is billed according to the agreed model: fixed monthly base plus variable per result. The fixed base is billed at the start of each month. The variable is billed monthly based on reported and verified results. Payments are due within 15 days of the invoice date.

6. Cancellation

Either party may terminate the service at any time with 30 days notice. There are no penalties for early cancellation. Upon termination, Neuraflai will deliver a data summary and delete the client's information from its active systems within 30 days.

7. Limitation of Liability

Neuraflai shall not be liable for indirect damages, loss of revenue, or lost profits arising from the use or inability to use the service. Our maximum liability in any case is limited to the fees paid by the client in the 12 months preceding the claim.

8. Governing Law

These terms are governed by the laws of the Republic of Colombia. Any dispute shall be submitted to the courts of Bogotá, Colombia.

9. Contact

For any questions about these terms:
Email: info@neuraflai.com
WhatsApp: +57 333 730 0109
Bogotá, Colombia